How much can I send in my first transaction?
You can send up to 1,999 USD in your first transaction.
You may send money up to six times within a 30-day period, with a maximum of six transfers per day.
The amount limits are:
1,999 USD per day
3,999 USD within 30 days
How many people can I send money to?
You can have up to 6 people on your recipient list.
Why can’t I access my account anymore?
If you enter the wrong password several times, your account will be locked for security reasons. Please contact Support to unlock your account.
What payment methods to send money do you have?
Currently, we have options to send remittances using debit card, credit card and bank account.
What is the transaction processing time?
This time frame depends on your payment method:
If you choose to send money with a credit or debit card, the transaction will be available from 30 minutes to 1 hour.
If you choose a bank account, the transaction will be available in four business days.
Please note that we make every effort to ensure timely processing of transactions. However, at times, there are factors outside of our control that may cause processing delays.
Such factors may include:
Additional information needed by us or the recipient’s bank/financial institution for added security
Verification of your bank account
Paying network processing hours
Branch location business hours
Holidays
Errors in recipient’s details
How can my beneficiary receive the funds?
Account credit: The funds will be credited directly to the recipient’s bank account or wallet account.
Cash pickup: The recipient will go and collect the funds at the payers' location.
What does my recipient need to do in order to physically collect the money?
Your recipient must provide the transaction number and present a valid official form of identification such as a national ID card, passport, etc.
What is the refund timeframe?
It depends on the payment method:
Credit or debit card: 1 to 2 business days, starting on the date and hour of the cancellation.
Bank account: 5 to 8 business days, starting on the date and hour in which the transaction was created: May vary depending on the cancellation date due to the nature of the ACH network.
If the transaction is canceled the same day it was created and before 10:00 pm EST:
Credit or debit card: Funds will not be debited, and the bank will release the funds within their timeframe and policies (usually within 2 hours)
Bank account: No funds will be debited.
Can I keep the same exchange rate from a canceled transaction?
The exchange rate is dictated by the currency market, and it may vary from one moment to another. It is not possible to guarantee that the same rate will remain in a second transaction.
How can I edit the reception method or payer from a recipient already on my list?
If you want to send to the same recipient, but need to use a different reception method, it is necessary to add another recipient.
Can I change my recipient information on an existing transaction?
It is possible to modify name errors or missing data (middle name or second last name), but not to fully change the recipient.
Request support from Verde Money (powered by UniTeller) to check availability and request modification.
What are the transaction statuses and what do they mean?
Payable: The transactions have been transmitted to the payer and is in process to be deposited (account credit) or available to collect (cash pickup)
In process: Transactions are under a validation process due to 3 different reasons.
Transactions made with ACH take 4 business days to be available.
UniTeller’ s Compliance department needs to verify transaction information.
UniTeller’s Risk Department needs to verify transaction information.
Paid: Funds already collected by recipient, or deposited in case of account credit.
Canceled: Transactions terminated refund process pending.
Refund: Refund process for a canceled transaction is in process or completed.
Void: Canceled and no funds were debited.
I received no transaction number or confirmation. Where can I check it?
To view your Remittance Activity, go to the Home or Remittances section. Your most recent transaction will be displayed there. If nothing appears, it means no transaction was created.
You can also check your email for your transaction receipt. The subject line will be “Your Verde Money receipt” and it will include your transaction number.
Is my remittance already available?
To check your transaction status, go to the Home or Remittances section and check your Remittance Activity.
If the status is “Payable,” this means the funds are available for your recipient.
Can I cancel a transaction?
Yes, if the transaction has not been paid, it can be canceled. In case the "Cancel" option is not enabled and the transaction is still active, please contact Verde Money (powered by UniTeller) via email or phone to request cancellation.
Please take into consideration that if the transaction is account credit and has already been processed, the cancellation may not be possible.
Is there a penalty if I cancel a transaction?
No, no fee, percentage or commission will be charged by Verde Money (powered by UniTeller). The full amount of the transaction, including the fee, will be reimbursed.
Can I cancel and save the money to create a transaction in the future?
No, any debited amount will be reimbursed and cannot be accumulated or "saved" for future transactions.